Terms and Conditions

1. Acceptance of Terms

By using Fabo Fresh Laundry services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Fabo Fresh Laundry provides professional laundry and dry cleaning services including:

• Regular laundry washing and folding
• Dry cleaning services
• Steam ironing and pressing
• Shoe cleaning services
• Express and premium services
• Free pickup and delivery within service areas

3. Pickup and Delivery

3.1 Service Areas

We provide pickup and delivery services within our designated service areas in Bengaluru. Service availability may vary by location.

3.2 Scheduling

Customers can schedule pickup through our mobile app, website, or by calling our customer service. We aim to provide pickup within the scheduled time slot, subject to availability.

3.3 Delivery

Standard delivery is within 24-48 hours. Express services are available for faster turnaround. Delivery times may vary during peak periods or due to unforeseen circumstances.

4. Pricing and Payment

4.1 Pricing

Current pricing is available on our website and mobile app. Prices are subject to change with prior notice. Special items may incur additional charges.

4.2 Payment Methods

We accept various payment methods including cash on delivery, digital payments, and online transactions through our app.

4.3 Billing

You will be charged based on the services provided. Detailed billing information is available through our app and receipt system.

5. Customer Responsibilities

5.1 Item Preparation

Customers must:

• Empty all pockets before giving clothes for service
• Inform us about any stains, damages, or special care requirements
• Separate delicate items and provide special instructions
• Ensure items are suitable for the requested service type

5.2 Prohibited Items

We do not accept items that are:

• Contaminated with hazardous materials
• Excessively soiled or damaged beyond repair
• Items with non-removable decorations that may be damaged
• Leather goods requiring specialized treatment (unless specified)

6. Liability and Insurance

6.1 Care Standards

We follow industry-standard care procedures and use professional-grade equipment and detergents.

6.2 Liability Limitations

Our liability for lost or damaged items is limited to:

• Maximum of 10 times the service charge for the affected item
• Replacement cost for items with proof of purchase (within 6 months)
• No liability for items with pre-existing damage not reported at pickup

6.3 Claims Process

Claims must be reported within 24 hours of delivery. We require photographic evidence and original receipts where applicable.

7. Quality Guarantee

We guarantee the quality of our services. If you are not satisfied with the cleaning quality, we will re-clean the item free of charge or provide appropriate compensation.

8. Privacy and Data Protection

We respect your privacy and protect your personal information in accordance with our Privacy Policy. Customer data is used solely for service delivery and improvement purposes.

9. Cancellation and Refunds

9.1 Cancellation Policy

Pickup can be cancelled up to 2 hours before the scheduled time without charges. Late cancellations may incur a nominal fee.

9.2 Refunds

Refunds are processed for:

• Service failures on our part
• Cancelled orders before processing begins
• Damaged items due to our negligence

10. Force Majeure

We are not liable for delays or failures in service delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, government regulations, or pandemic-related restrictions.

11. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Updated terms will be posted on our website and app. Continued use of our services constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka.

13. Contact Information

For questions about these terms or our services, please contact us:

• Phone: +91 88977 00070
• Email: [email protected]
• Address: FaboFresh Laundry Green House, 5, Jougapalya Main Rd, Green House Layout, Doddathoguru, Electronic City Phase I, Doddathoguru, Bengaluru, Karnataka 560100

14. WhatsApp Business API Compliance

By using our services, you consent to receive service-related communications via WhatsApp, including order confirmations, pickup reminders, and delivery notifications. You can opt out of promotional messages at any time.