Privacy Policy

1. Information Collection and Use

Fabo Fresh Solutions OPC Private Limited uses and protects all private information that it collects for its customers, through sources such as:

• Customer registration at store
• Mobile application
• Call center interactions
• Website and online platforms
• Social media channels

Any information shared by users is used with consent for the fixed purpose. By submitting the personal information about yourself, you expressly consent in unequivocal terms that the same can be used in the manner deemed fit and proper in the given facts and circumstances.

2. How We Use Your Information

We use this information to give you customized services like:

• Inform you about the status of your order
• Share new and attractive services that we introduce
• Share offers and packages
• Research to get feedback from you on our services
• Process payments and transactions
• Provide customer support and assistance
• Improve our services and user experience

3. Communication Channels

Our means of reaching out to you would be any of the following:

• Telephone call
• WhatsApp message
• Text message (SMS)
• Email
• Direct mailer
• Push notifications (mobile app)

4. Information We Collect

Personal Information:

• Name and contact details (phone number, email address)
• Delivery address and location details
• Payment information
• Order history and preferences

Technical Information:

• Device information and IP address
• App usage data and analytics
• Location data (with consent)
• Cookies and similar technologies

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel for legitimate business purposes.

6. Data Sharing and Third Parties

We may share your information with:

• Service providers who assist in our operations
• Payment processors for transaction processing
• Delivery partners for order fulfillment
• Legal authorities when required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and mobile app, and updating the "Last Updated" date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Last Updated: January 2025

This Privacy Policy is effective as of the date listed above and applies to all users of our services.